Refund & Returns Policy
Last updated: June 2026
Every LumenTrail order is covered by a 30-day money-back guarantee. If your headlamp arrives faulty or stops working, we'll replace it or refund you — no complicated hoops.
How it works
- Email contact@rechargeableheadlamp.com within 30 days of delivery with your order number.
- Tell us the issue (a photo or short description helps).
- We'll arrange a replacement or a full refund to your original payment method.
Faulty items
If a headlamp is defective on arrival, you don't need to ship it back for a refund in most cases — we resolve it directly.
Refund timing
Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank.
Questions
We're here to make it right: contact@rechargeableheadlamp.com.